Shipping Policy
Treelys is committed to processing and shipping your orders as quickly as possible. Here is all the information regarding the delivery of your purchases.
1. Delivery Zones
Treelys ships worldwide. No geographical zone is excluded. If your country does not appear during the order process, please contact us at contact@treelys.com.
2. Order Processing
Orders are processed Monday to Friday, excluding public holidays. Orders placed before 12:00 PM (Paris time) are generally processed on the same day.
A shipping confirmation email containing your tracking number will be sent to you as soon as your package is picked up by the carrier.
3. Delivery Options and Times
3.1 Standard Delivery — FREE
- Estimated time: 3 to 5 business days (France and Europe)
- Estimated time: 7 to 14 business days (rest of the world)
- Free for all orders, with no minimum purchase
3.2 Express Delivery
- Estimated time: 1 to 2 business days
- Price: calculated at checkout based on destination and package weight
- Free for all orders totaling €100 or more
The indicated times are estimates and may vary depending on the destination, period (holidays, exceptional events), and customs clearance times for deliveries outside the European Union.
4. Carriers
Treelys works with several partner carriers selected according to the destination and type of order, to guarantee you the best possible service quality. The carrier is automatically selected when your order is prepared.
5. Order Tracking
A tracking number will be sent to you by email as soon as your package is shipped. You can track your delivery in real-time via the provided tracking link or directly on the carrier's website.
6. Customs Fees and Import Taxes
For all orders delivered outside the European Union, any customs fees, import taxes, and other customs clearance related charges are entirely covered by Treelys.
No additional fees will be requested upon delivery.
7. Damaged or Lost Package
In case of receiving a damaged package, contact us within 48 hours of delivery at contact@treelys.com, attaching photos of the package and product. We will handle the situation as quickly as possible.
In case of confirmed package loss by the carrier, Treelys will offer to resend the product or provide a full refund.
8. Delivery Address
Carefully check the delivery address provided when placing your order. Treelys cannot be held responsible for a delay or non-delivery resulting from an incorrect or incomplete address provided by the Customer.
9. Contact
For any questions regarding your delivery: contact@treelys.com
Our team is committed to responding within 48 business hours.
Last updated: May 2025
