Return & Refund Policy

At Treelys, your satisfaction is our priority. We have designed a simple and advantageous return policy to offer you a confident shopping experience.

1. Return Period

You have 30 days from the date of receipt of your order to return a product to us, without having to provide a reason.

This period exceeds the legal period of 14 days provided by European legislation (Directive 2011/83/EU), to offer you more flexibility.

2. Return Conditions

To be accepted, the returned product must:

• Be in its original, unused, and undamaged condition
• Be in its original packaging, with all its accessories, instructions, and labels
• Not be one of the products excluded from the right of return (see article 4)

3. Return Procedure

To initiate a return, follow these steps:

1. Contact our customer service at contact@treelys.com, indicating your order number and the reason for the return
2. Our team will send you a prepaid return label within 48 hours
3. Carefully package the product and attach the provided return label
4. Drop off the package with the indicated carrier

Return shipping costs are fully covered by Treelys. You do not have any upfront costs.

4. Products Excluded from the Right of Return

In accordance with article L221-28 of the French Consumer Code, products with one or more of the following characteristics cannot be returned, without this list being exhaustive:

• Hygiene products or products in direct contact with the baby's skin or mucous membranes, once unsealed after delivery (e.g., thermometers, pacifiers, teats, teething rings)
• Personalized or custom-made products according to the Client's specifications
• Products whose expiry date has passed or that are likely to deteriorate rapidly
• Unsealed products whose return is impossible for reasons of hygiene or health protection
• Textile or bedding items (sheets, sleeping bags, swaddles, cushions) that have been used or washed
• Digital products whose download has been initiated with the consumer's agreement

5. Refund

Once your return is received and verified by our team, you have the choice between:

• A full refund to the payment method used during the purchase
• A voucher of equivalent value, usable on the Treelys website
• An exchange for another product available on the website

Your request will be processed within a maximum of 10 working days from the receipt of the returned product.

6. Defective Product or Delivery Error

If you have received a defective, damaged, or incorrect product, please contact us immediately at contact@treelys.com. In this case:

• The return is fully covered by Treelys
• You are entitled to a replacement or a full refund
• No additional conditions apply

7. Contact

For any questions regarding a return or refund: contact@treelys.com
Our team commits to responding within 48 business hours.

Last updated: May 2025