General Terms and Conditions of Sale
These General Terms and Conditions of Sale (hereinafter the “GTC”) govern all transactions carried out on the website www.treelys.com, operated by TYNEGO SAS, under the Treelys brand, a simplified joint-stock company registered with the Paris Trade and Companies Register, SIRET 91842335100025, intra-Community VAT number FR03918423351, whose registered office is located at 66 Avenue des Champs-Élysées, 75008 Paris, France.
Article 1 – Scope
These General Terms and Conditions of Sale apply to any order placed on the website www.treelys.com by a consumer (hereinafter the “Customer”) acting for non-professional purposes. They take effect as soon as the Customer confirms the order.
TYNEGO SAS reserves the right to amend these General Terms and Conditions of Sale at any time. The applicable version is the one in effect on the date of the order.
Article 2 – Products
Treelys offers products for sale intended for children and babies, including play mats, bathtubs, childcare equipment, educational toys, and other items for babies and children.
Products are presented on the website with their description, essential characteristics, and price. The photographs illustrating the products are as accurate as possible but cannot guarantee perfect similarity to the product, particularly with regard to colors.
Treelys reserves the right to change the catalogue of products available for sale at any time.
Article 3 – Prices
Prices are stated in euros, including all taxes (VAT included), excluding delivery charges. They take into account the VAT applicable on the date of the order.
TYNEGO SAS reserves the right to change its prices at any time. Products will be invoiced based on the prices in effect when the order is confirmed.
Article 4 – Orders
Placing an order on the website implies full and unconditional acceptance of these General Terms and Conditions of Sale. The order process consists of the following steps:
- Product selection and adding items to the cart
- Reviewing the contents of the cart
- Customer identification (optional account creation or guest checkout)
- Entering delivery information
- Delivery method selection
- Payment method selection and payment validation
- Order confirmation
Treelys confirms the order by email at the address provided by the Customer. This confirmation constitutes acceptance of the order and formation of the sales contract.
Article 5 – Payment
Payment is due immediately upon placing the order. The accepted payment methods are:
- Bank card (Visa, Mastercard, American Express)
- Shop Pay
- PayPal
- Any other payment method offered during checkout
TYNEGO SAS uses secure payment solutions compliant with PCI DSS standards. The Customer's banking details are not stored by TYNEGO SAS.
Article 6 – Delivery
Treelys delivers to 29 European countries, including Switzerland and the United Kingdom. Full delivery terms are detailed in the Shipping Policy available on the website. In summary:
- France — Standard Delivery (3 to 5 business days): free, with no minimum purchase; Express Delivery (1 to 2 business days): €12
- Europe excluding France, Switzerland, and the United Kingdom — Standard Delivery (3 to 5 business days): €5; Express Delivery (1 to 2 business days): €12
- Customs duties, import taxes, and customs clearance fees for Switzerland and the United Kingdom: payable by the recipient, not included in the displayed price or shipping costs
Delivery times are provided for information purposes only. A delivery delay shall not give rise to any compensation or order cancellation, except in the event of an unreasonable delay.
Article 7 – Right of withdrawal
In accordance with Article L221-18 of the French Consumer Code, the Customer has a 14-day withdrawal period from receipt of the product in which to exercise their right of withdrawal, without having to provide a reason or pay any penalties.
To exercise this right, the Customer must notify their decision to withdraw by means of an unambiguous statement, by email to the following address: contact@treelys.com
Return costs are fully covered by Treelys. The Customer will be refunded, or may opt for an exchange or a gift voucher, within 10 business days of receipt of the returned product.
Article 8 – Products excluded from the right of withdrawal
In accordance with Article L221-28 of the French Consumer Code and by way of derogation from the right of withdrawal, products with one or more of the following characteristics may not be returned or refunded:
- Hygiene products or products that come into direct contact with the baby's skin or mucous membranes, once they have been unsealed after delivery
- Personalized or custom-made products manufactured according to the Customer's specifications
- Products likely to deteriorate rapidly or whose expiry date has passed
- Products unsealed after delivery whose return is impossible for reasons of hygiene or health protection
- Digital products or software for which downloading has begun with the consumer's consent
- Textile or bedding items (sheets, sleeping bags, baby sleeping bags) that have been used or washed
Article 9 – Statutory Guarantees
All products sold on the website benefit from the following statutory guarantees, which apply as a matter of law:
- Legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code): 2 years from delivery of the product
- Legal guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code)
Products intended for children and babies comply with applicable European safety standards, particularly directives and regulations relating to the safety of toys and childcare products.
Article 10 – Liability
TYNEGO SAS shall not be liable for indirect damages resulting from the use of products sold on the website, to the extent permitted by law. TYNEGO SAS's liability is limited to the amount of the relevant order.
Article 11 – Personal Data
Personal data collected during the order process is processed in accordance with Treelys' Privacy Policy, available on the website.
Article 12 – Mediation
In accordance with Articles L611-1 et seq. of the French Consumer Code, the Customer may use the mediation service offered by FEVAD (Federation of E-Commerce and Distance Selling) free of charge in the event of a dispute that has not been resolved amicably, provided that they have first sent a written complaint to contact@treelys.com.
FEVAD E-Commerce Mediator
60 rue La Boétie, 75008 Paris
Site: www.mediateurfevad.fr
The European online dispute resolution platform is also accessible at: https://ec.europa.eu/consumers/odr
Article 13 – Applicable Law and Jurisdiction
These Terms and Conditions are governed by French law. Any dispute relating to their interpretation or performance shall be submitted to the competent courts of Paris, unless otherwise provided by law applicable to the consumer.
Last updated: September 2026
