Shipping Policy
Treelys is committed to processing and shipping your orders as quickly as possible. Here is all the information regarding the delivery of your purchases.
1. Delivery areas
Treelys delivers to 29 European countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, the United Kingdom, Slovakia, Slovenia, Sweden and Switzerland.
If your country does not appear during the ordering process, it is not yet served. Write to us at contact@treelys.com: we consider requests on a case-by-case basis.
2. Order processing
Orders are processed from Monday to Friday, excluding public holidays. Orders placed before 12:00 p.m. (Paris time) are generally processed the same day.
A shipping confirmation email containing your tracking number will be sent to you as soon as your parcel has been handed over to the carrier.
3. Delivery options and times
3.1 France
- Standard Delivery: free, with no minimum purchase — 3 to 5 business days
- Express Delivery: €12 — 1 to 2 business days
3.2 Europe excluding France, Switzerland and the United Kingdom
- Standard Delivery: €5 — 3 to 5 business days
- Express Delivery: €12 — 1 to 2 business days
The delivery times indicated are estimates and may vary depending on the destination, the time of year (holidays, exceptional events) and customs clearance times for Switzerland and the United Kingdom.
4. Carriers
Treelys works with several partner carriers selected according to the destination and type of order, in order to guarantee you the best possible service quality. The carrier is selected automatically when your order is prepared.
5. Order tracking
A tracking number will be sent to you by email as soon as your parcel is shipped. You can track your delivery in real time via the tracking link provided or directly on the carrier's website.
6. Customs duties and import taxes
Deliveries within the European Union are not subject to customs duties.
For deliveries to Switzerland and the United Kingdom, any customs duties, import taxes and customs clearance fees are payable by the recipient. These fees are set by the customs authorities of the destination country and collected by the carrier, generally at the time of delivery. They are not included in the displayed price or the shipping costs.
7. Damaged or lost parcels
If you receive a damaged parcel, contact us within 48 hours of delivery at contact@treelys.com, attaching photos of the parcel and the product. We will handle the situation as quickly as possible.
In the event of a confirmed parcel loss, as verified by the carrier, Treelys will offer you a replacement shipment or a full refund.
8. Delivery address
Carefully check the delivery address provided when placing your order. Treelys cannot be held responsible for a delay or non-delivery resulting from an incorrect or incomplete address provided by the Customer.
9. Contact
For any questions regarding your delivery: contact@treelys.com
Our team is committed to responding within 48 business hours.
Last updated: September 2026
